We manage support for your store over live chat, email, WhatsApp and Instagram. An AI agent answers customers, and when it hits something it shouldn't answer alone, our human support team takes over. We only reach out to you when we need clarity on a decision that's yours.
An AI agent can answer the easy questions. It's the other ones that cost you: the damaged parcel, the unhappy customer, the question about ingredients where a wrong answer is worse than a slow one.
Most tools drop those on your team. So you still need someone watching the queue on Saturday, and the agent didn't save you much.
We put a person behind the agent. You get your weekend back.
We deploy it on your live chat, email, WhatsApp and Instagram. It answers order, shipping, product and policy questions from information you've approved.
Our support team watches the conversations across all four channels. When the agent can't answer something properly, a person takes over and finishes the job.
You sign off on the answers and on what counts as an escalation. Sensitive topics like skin reactions or refunds can skip the agent and go straight to a person.
If a case does need you, it arrives complete: what the customer asked, what was already said and what we recommend. No chasing.
We build the knowledge base, connect your store and keep adjusting the agent as products, policies and launches change.
A regular summary of what the agent handled, what needed a person and which questions keep coming up.
Someone messages at 9pm on a Saturday about a refill, a delivery or a damaged order. The AI agent answers straight away from your approved information.
If the question is outside what it knows, or it's on your list of topics that need a person, the agent stops instead of guessing.
One of our support experts picks up the conversation with the full history and resolves it, following the rules you set.
Most escalations never touch your inbox. If we hit a decision that's really yours, like a one-off refund or an exception, we send you a short, complete question.
The price depends on your conversation volume and how much human coverage you want. On the call we'll scope it and give you an exact number, with no surprises after.
AI agent and human escalation team in one price
You approve answers and escalation rules before anything goes live
Tell us your volume and we'll quote it on the call
Support runs on business hours, so evenings, weekends and launch days pile up until Monday
The same questions about delivery, care, sizing or returns come in every week
You want a person accountable for the hard conversations without hiring a support team
If one or more of those sounds familiar, a 30 minute call will show which questions we could take off your team.
Book a call and we'll look at your most common questions, show you what the agent would cover, and quote you a monthly price.