A Jeebly shipment or return update happens
Delivery information is available through the connected Jeebly workflow.
Jeebly updateOut for delivery
Order #31942:41 PM
Why it matters
The delivery is moving. Your customer still has questions.
Customers want to know what is happening with an order, what to do when a delivery plan changes, and how to get help with a return. When updates and answers are scattered across courier screens, email, and WhatsApp, your team becomes the connection point for every question. Fufa AI helps turn delivery updates into customer communication, so people have a clearer next step and your team spends less time repeating routine answers.
Courier screensEmailWhatsApp
Fufa AIClearer next step
Fufa AIClearer next stepHow it works
Jeebly moves the order. Fufa keeps the conversation moving.
Three steps, from a Jeebly update to a customer reply.
Fufa sends the customer a useful update
Keep the shopper informed through WhatsApp and/or email using the store's communication rules.
WhatsApp
Email
The AI agent helps with the follow-up
It can respond to routine order questions using available order information and store policies, and route issues that need a person or logistics action to the right team.
AI reply sentRoutine
Routed to support teamException
Delivery moments
Every delivery moment, a clear reply.
Five points in the order journey where customers tend to reach out.
Jeebly · Shipped Update received
Noon FashionWhatsApp · Fufa AI
Has my order shipped?
Fufa AI agentYour order #2847 is on its way with Jeebly. Follow its progress here: jeebly.com/track/2847.
01 / Delivery moment
Shipment created or collected
Confirm the order is on its way and share the available tracking information.
Beyond tracking
More than a tracking link
Fufa AI gives customers a place to ask the next question. Its ecommerce support agent can use the brand's product information and policies to help with order tracking, returns, refunds, and other routine enquiries. Conversations can be managed through Fufa's shared inbox and routed or escalated when a case needs human attention.
Connected customer support
One conversation. Every next step.
Help with order tracking, returns, refunds, and other routine enquiries, using your product information and policies.
Customer → Fufa AI → your team, when needed
Shared inbox
Where is my order?
Can I change my delivery?
Has my return been collected?
Exception routing
Support team
Rules to route exceptions to the store's team when a delivery changes or a case needs judgement.
Your policies, your voice
ReturnsRefundsBrand voice
Store policies and brand voice applied to customer replies for order, return, and product questions.
Beyond the delivery
Answers the next question.
Book a demoReturn pickup
Support that keeps going, even after delivery.
Help with order tracking, returns, refunds, and other routine enquiries, using your product information and policies.
Noon FashionReturn update · Fufa AI
Jeebly × Fufa AIHas my return been collected?
Fufa AI agentYour return pickup for order #2847 is in progress. Once it's collected, we'll follow the next step in our return policy and keep you updated here.
Routed to support team · Sara Ahmed
Benefits
What it's built to help with
A smoother experience for your customers. A clearer workflow for your team.
01
Keep customers in the loop
Keep customers informed without waiting for them to ask.
02
Make room for better support
Reduce repetitive “Where is my order?” follow-up.
03
Make the next step clear
Give customers a clearer path when a delivery changes or a return is underway.
04
Bring conversations together
Keep WhatsApp and email conversations organized for the support team.
05
Focus on what needs a person
Give the team more time for cases that need judgement or coordination.
Common questions