Your store receives a Fodel update
Review the order information and statuses available in your store. Confirm data access and supported workflows during the demo.
Fodel updateOut for delivery
Order #31942:41 PM
Why it matters
The parcel is on its way. Your customer still has questions.
Pickup is a different journey from home delivery. Shoppers need the right location, opening hours, collection instructions, and payment details. When these sit across SMS, email, and courier updates, your team becomes the help desk for every collection question. Fufa AI helps your store explain the next step.
Pickup detailsEmailWhatsApp
Fufa AIClearer next step
Fufa AIClearer next stepHow it works
Fodel connects the pickup journey. Fufa keeps the conversation moving.
A customer support workflow built around the Fodel information available to your store.
Fufa helps your store send a useful update
Plan WhatsApp and email communication around the available information and your store's messaging rules.
WhatsApp
Email
The AI agent helps with the next question
Answer routine questions using available order information and store policies. Route cases that need a person or logistics action to your team.
AI reply sentRoutine
Routed to support teamException
Pickup moments
Every pickup moment, a clear reply.
Five points in the collection journey where customers tend to reach out.
Fodel · Point selected Update received
Zara Home UAEWhatsApp · Fufa AI
Did my order go to the right pickup point?
Fufa AI agentYour order #7104 is assigned to the Fodel point at Al Barsha Mall. Follow its progress here: fodel.ae/track/7104. Let me know if those details look wrong.
01 / Delivery moment
Order placed with a pickup point chosen
Confirm the collection point recorded on the order and share the available tracking.
Beyond tracking
More than a tracking link
Fufa AI gives customers a place to ask about collection, payment, and returns. Use your store's product information and policies to answer routine questions, organise WhatsApp and email conversations in a shared inbox, and route cases that need a person.
Connected customer support
One conversation. Every next step.
Help with collection locations, instructions, payment questions, and returns using the information available to your store.
Customer → Fufa AI → your team, when needed
Shared inbox
Where do I collect my order?
What should I bring?
I missed the collection window.
Exception routing
Support team
Route uncollected parcels, location questions, and payment issues to the store's team when a case needs judgement.
Your policies, your voice
CollectionPaymentsReturns
Apply store policies and the collection instructions available for each order to customer replies.
Beyond the pickup
Answers the next question.
Book a demoCollection support
Support that keeps going, even after collection.
Help customers understand an uncollected parcel or return question without assuming every pickup location handles returns.
Luma CollectiveCollection support · Fufa AI
Fodel × Fufa AII missed the collection window. Can I still get my parcel?
Fufa AI agentYour order #7104 is still at the Al Barsha Mall Fodel point. I can ask our team to check the next step and explain the available options.
Routed to support team · Nadia Al Mansoori
Benefits
What it's built to help with
A smoother experience for your customers. A clearer workflow for your team.
01
Keep customers in the loop
Help customers understand their collection location, instructions, and next step.
02
Make room for better support
Reduce repetitive questions about pickup locations, codes, and collection windows.
03
Make the next step clear
Give customers a clearer path for uncollected parcels, payment questions, and return enquiries.
04
Bring conversations together
Keep WhatsApp and email conversations organized for the support team.
05
Focus on what needs a person
Give the team more time for cases that need judgement or coordination.
Common questions